Marius, have you ever tried to use osTicket?

[stevewa]

Open Source Ticket  - Customer Support Software. https://osticket.com/

This would be a great feature for your professional Paid Version of the software, because users would not need to go crazy searching the forums trying to find solutions to problems, with those solutions scattered all over the place, and not easily organized...

It would also be a great way to track Future Requests, and see what is on the roadmap for the next release...